Front Office Manager

If the hotel has a front desk clerk concierge night auditors doormen and security these people all report to the front office manager as well.

Front office manager. A front office manager is the senior person in an office environment and accountable for maintaining a professional work environment staff supervision and administrative support. Office manager job description. Front desk managers act as the face of an establishment and ensure visitors feel welcomed.

The office manager will organize and coordinate office administration and procedures in order to ensure organizational effectiveness efficiency and safety the office manager is responsible for developing intra office communication protocols streamlining administrative procedures inventory control office staff supervision and task delegation. Who reports to the front office manager. Often times they are the first contact with the customers and are responsible for making a good impression and improving reputation.

He or she informs front office employees about changes in hotel policy. As a front office manager you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Front office managers are one of the most important roles in managing office space improving customer satisfaction and customer loyalty.

A hotel front office manager may be in charge of staff scheduling. Field complaints and address visitor concerns. Front office managers have responsibilities such as planning budgeting staffing and supervising the front office assistants.

This person also reports to the general manager about issues ranging from employee performance to guest satisfaction. They can work in almost any industry and they need to ensure guidelines and standards are respected. Oversee and manage support staff receptionists and security guards.

The front office manager is a liaison between the general manager and front office employees. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. What is a front desk manager.